Activity 1 – Drag and drop
Drag and place each statement about universal service design into the box with the corresponding principle. You can use each principle only once.
Statements about universal service design.
- It focuses on creating services that are intuitive, easy to navigate, and user-friendly for all individuals.
- It ensures that services are accessible to a wide range of users, irrespective of their backgrounds or capabilities.
- It values the perspectives and experiences of marginalized groups, empowering them to shape services that meet their unique requirements.
Principles of universal service design.
- Accessibility
- Usability
- Inclusivity
Answers: 1. Usability; 2. Accessibility; 3. Inclusivity
Activity 2 – Fill in the blanks
Universal service design refers to the approach of designing _________, _________, and _________ that are accessible, inclusive, and usable by a diverse range of individuals, including those with disabilities or other functional limitations. It aims to ensure that everyone, regardless of their age, abilities, or background, can engage with and benefit from the designed solution.
Answers: products, services, systems
Activity 3 – Multiple choice
How can trust be cultivated among beneficiaries?
a) Conducting community meetings regularly
b) Offering monetary incentives for participation
c) Providing seamless services
d) Engaging in activities that foster trust and build relationships
Answers: d)
Activity 4 – true/false
Which of the statements are true and which are false?
- Sustainability in universal service design focuses on creating services that are environmentally responsible, socially inclusive, and economically viable.
- True
- False
- Sustainable business models prioritize long-term value for all stakeholders and promote social responsibility.
- True
- False
- The ultimate goal of sustainability in universal service design is to create a positive impact on society and the environment while disregarding financial returns.
- True
- False
Answers: 1. True, 2. True, 3. False